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NEW REPORT: THE HIDDEN COST OF MAINTAINING PROVIDER DIRECTORIES – A $2.76 BILLION LEAKAGE

 

The CAQH (Council for Affordable Quality Healthcare), a not-for-profit health plan alliance whose members include top health insurers like Cigna, Aetna and Humana recently conducted a survey on 1,240 affiliated and independent physician practices and identified the following issues:

  • Managing and maintaining provider directories is an expensive, time-consuming task that costs practices nationwide $2.76 billion annually.

     

  • Even for a small practice with only 25 providers, the average fully loaded cost (salary, benefits, overhead) for staff performing directory maintenance work costs an average of $63,000 per year. This cost rises significantly in accordance with the number of providers.

     

  • Most directories are highly error-prone. CMS (Centers for Medicare & Medicaid Services) has examined online directories since 2016 and has consistently found up to half of the information is inaccurate, according to the CAQH report.

     

  • More than 50% of surveyed physicians say they run into issues at least once a month because of inaccurate directories, a 2018 AMA (American Medical Association) survey found. This is frustrating to patients and physicians alike.

     

  • April Todd, CAQH's SVP says, "The challenge is getting everyone to get on the same page while minimizing errors and cost.

Sources:

(1) https://revcycleintelligence.com/news/providers-spend-2.76b-annually-on-provider-directory-maintenance

(2) https://www.caqh.org/sites/default/files/explorations/CAQH-hidden-causes-provider-directories-whitepaper.pdf

 

 


 

Q: Is your practice/hospital incurring part of this hidden cost? Are you keeping your organization at the forefront with a best-in-class clinical referral and publication solution?
 

A: We can help. Modernizing, updating and automating hospital directories is our specialty. University of Washington Medicine (four hospitals and 1,600+ physicians), St. Luke’s Health System (14 hospitals and medical centers) and other hospitals have utilized Clinical Referral Directories for 10+ years. 100% of our clients have renewed their initial contracts!

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Clinical Referral Directories. First in quality. First in reliability.
 

Questions? Call (800) 621-9176 or email info@clinicalreferraldirectories.com

for more information and a live online demo meeting.

 


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