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The CAQH (Council for Affordable Quality Healthcare), a not-for-profit health plan alliance whose members include top health insurers like Cigna, Aetna and Humana recently conducted a survey on 1,240 affiliated and independent physician practices and identified the following issues:

  • Managing and maintaining provider directories is an expensive, time-consuming task that costs practices nationwide $2.76 billion annually.


  • Even for a small practice with only 25 providers, the average fully loaded cost (salary, benefits, overhead) for staff performing directory maintenance work costs an average of $63,000 per year. This cost rises significantly in accordance with the number of providers.


  • Most directories are highly error-prone. CMS (Centers for Medicare & Medicaid Services) has examined online directories since 2016 and has consistently found up to half of the information is inaccurate, according to the CAQH report.


  • More than 50% of surveyed physicians say they run into issues at least once a month because of inaccurate directories, a 2018 AMA (American Medical Association) survey found. This is frustrating to patients and physicians alike.


  • April Todd, CAQH's SVP says, "The challenge is getting everyone to get on the same page while minimizing errors and cost.


(1) https://revcycleintelligence.com/news/providers-spend-2.76b-annually-on-provider-directory-maintenance

(2) https://www.caqh.org/sites/default/files/explorations/CAQH-hidden-causes-provider-directories-whitepaper.pdf




Q: Is your practice/hospital incurring part of this hidden cost? Are you keeping your organization at the forefront with a best-in-class clinical referral and publication solution?

A: We can help. Modernizing, updating and automating hospital directories is our specialty. University of Washington Medicine (four hospitals and 1,600+ physicians), St. Luke’s Health System (14 hospitals and medical centers) and other hospitals have utilized Clinical Referral Directories for 10+ years. 100% of our clients have renewed their initial contracts!

Administrators, physicians and patients love our ‘one source of truth’ directories and publications because they are implemented, updated quickly and are very user-friendly. They benefit clinical operations, PR, marketing, physician recruitment & retention and boost patient referrals and satisfaction scores.



With over 10 years of proven partnerships, modernizing

hospital directories (internal and/or external-facing)
quickly and effortlessly is our specialty

As a progressive healthcare leader, you know that technology is always advancing.

When it comes to directories, however, many hospitals continue to rely on old, antiquated solutions. Traditional directories and "find-a-doctor" type search tools can be counterproductive and costly.

Introducing Clinical Referral Directories.

With over 10 years of proven partnerships, modernizing hospital directories quickly and effortlessly is our specialty - including online, mobile apps, self-updating CDs, USBs, and print-on-demand.

Hospitals use our directories to enhance their outreach, efficiency and referral flow. They complement and strengthen their PR, marketing, recruitment and retention efforts, helping improve communication and referrals between them, their community partners, and among their providers.

Our directory platform is remarkably user-friendly and it consistently enjoys positive feedback from doctors and patients alike.


     It's a quick, easy process - we can deliver your brand new directory in just two weeks

        and start tracking results right away


     It's versatile - we can custom-design the look and feel of your directory to fit your exact needs

        and preferences


     It's expandable - we can include your calendar of events, latest staff profiles, newsletters,

        announcements, and more


     Thanks to its plug-and-play design, it can be used in tandem with, or as a complete replacement

        for any existing legacy systems - simply provide your data and we'll take care of the rest


     Last but not least, with our elective revenue share program, it can feature sponsors and

        advertisers to offset its initial investment and generate ongoing revenues for your department


Clinical Referral Directories. First in quality. First in reliability.

Questions? Call (800) 621-9176 or email info@clinicalreferraldirectories.com

for more information and a live online demo meeting.



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