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Customer Survey, Testimonials, Research & Case Studies



  Testimonials: Customer Feedback Survey

  1. How long have you been a customer of our directory platform?

      Five (5) or more years

  2. How likely is it that you would recommend our directory platform to a friend or colleague?

      Very likely - 9 out of 10

  3. Overall, how satisfied or dissatisfied are you with our directory platform?

      Very satisfied

  4. How would you rate the quality of our directory platform?

      High quality

  5. How much do you trust the information on our directory platform?

     A great deal

  6. How professional is our directory platform?

      Very professional

  7. How visually appealing is our directory platform?

      Very appealing

  8. How convenient is our directory platform to use?

      Very convenient

  9. How well does our directory platform meet your needs?

      Very well

  10. How responsive have we been to your questions or concerns about our directory platform?

      Extremely responsive

  11. How well do you feel that our company understands your needs?

      Extremely well

  12. Overall, are you satisfied with the management and employees at our company, neither satisfied nor dissatisfied with them, or dissatisfied with them?

      Extremely satisfied

  13. How would you rate the value for money of our directory platform?


  14. How many more years are you most likely to continue to use our directory platform?

      At least three (3) more years



   More Testimonials


“It was really great getting to meet with you and brainstorm directory and referral solutions. I was impressed with your knowledge about the issues and challenges of the managing a large, online directory of physicians for referrals and your technological expertise. I'm very interested in working with you on solutions for [our hospital]”


“This is pretty amazing! I am going to forward this so [she] can have a sneak preview but this is awesome!!” 


“Thanks so much!.. I appreciate all your work!”   


“This is looking great, especially with the revised graphics.”   


“You guys are the best. Thank you!”   


“Thanks for sticking with it and coming up with nimble solutions!”   


“We are making great use of our directory!”   


“Thanks for all of your great work on this directory!”   


“Very slick – thanks so much for your efforts here!”   


“The directory continues to be well received here.” 


“Great job on pulling this together! I really appreciate you pushing through and executing on a great directory in spite of the staffing challenges we have had here with [M's] departure. This turned out fantastic; this is going to be a hot commodity at the show next week. Great work!”


“This [metrics showing strong directory usage] is great – thanks!”


“Hi – thanks for your efforts in making this [release of the directory] happen for today (Happy July 4th, by the way!)”






  Case Studies

As part of their ongoing efforts to improve communication and referral flow for their providers, one WA State university hospital has been publishing their Clinical Referral Directory & Guide online, on mobile apps, and on self-updating CDs & USBs achieving the following results:



Business Case Analysis Highlights:

A/ Increasing Audience Reach and Record Usage:

More people are using the directory than ever before, online website usage in record numbers: 3X (338%) growth in average number of sessions over the last three years, and about 10X (958%) growth over the last five years. 

Similar usage increase in the number of users, with 3X (341%) growth over the last three years, and about 10X (977%) growth over the last five. You can see the steady usage increase in the above graph.

More people are using mobile apps: We are seeing 4X ie over 400% growth in smartphone mobile app installs since 2012, for iPhones and Android devices, from 1,414 installs to 5,654 installs at end of 2018. Figures do not include upgrades or number of sessions per user, only new installs. We also are only reporting on US & Canada to get the truest sense of real usage, leaving out downloads occurring in Asia and other countries.

B/ Savings Generated in Publishing/Republishing Costs:

Each year, the equivalent of $548,000 i.e. over half a million dollars of value in cost savings is being generated.

By the end of 2018, the cumulative value in cost savings generated surpassed $3.8 million.

By the end of 2019, this number will surpass $4.4 million in savings which will have been generated over a seven-year time span.

C/ Paper Waste Elimination:

Each year, 60 million of color printed pages are being saved from going to waste.

By end of 2018, the cumulative number of printed pages saved reached 420 million.

By end of 2019, this number will become 480 million in pages saved from going to waste over a eight-year time span.







New Report: The Hidden Cost of Maintaining Provider Directories - a $2.76 Billion Leakage:

The CAQH (Council for Affordable Quality Healthcare), a not-for-profit health plan alliance whose members include top health insurers like Cigna, Aetna and Humana recently conducted a survey on 1,240 affiliated and independent physician practices and identified the following issues:

  • Managing and maintaining provider directories is an expensive, time-consuming task that costs practices nationwide $2.76 billion annually.

  • Even for a small practice with only 25 providers, the average fully loaded cost (salary, benefits, overhead) for staff performing directory maintenance work costs an average of $63,000 per year. This cost rises significantly in accordance with the number of providers.

  • Most directories are highly error-prone. CMS (Centers for Medicare & Medicaid Services) has examined online directories since 2016 and has consistently found up to half of the information is inaccurate, according to the CAQH report.

  • More than 50% of surveyed physicians say they run into issues at least once a month because of inaccurate directories, a 2018 AMA (American Medical Association) survey found. This is frustrating to patients and physicians alike.

  • April Todd, CAQH's SVP says, "The challenge is getting everyone to get on the same page while minimizing errors and cost.


(1) https://revcycleintelligence.com/news/providers-spend-2.76b-annually-on-provider-directory-maintenance

(2) https://www.caqh.org/sites/default/files/explorations/CAQH-hidden-causes-provider-directories-whitepaper.pdf



Mobile phone ownership over time:


The vast majority of Americans – 95% – now own a cellphone of some kind. The share of Americans that own smartphones is now 77%, up from just 35% in Pew Research Center’s first survey of smartphone ownership conducted in 2011.





Exclusive smartphone dependency over time:


As the adoption of traditional broadband service has slowed in recent years, a growing share of Americans now use smartphones as their primary means of online access at home. Today one-in-five American adults are “smartphone-only” internet users – meaning they own a smartphone, but do not have traditional home broadband service.





Ownership of other devices:


Along with mobile phones, Americans own a range of other information devices. Nearly three quarters of U.S. adults now own desktop or laptop computers, while roughly half now own tablet computers and around one-in-five own e-reader devices.





Tech Adoption Climbs Among Older Adults:


Roughly two-thirds of those ages 65 and older go online and a record share now own smartphones – although many seniors remain relatively divorced from digital life.


A record 46 million seniors live in the United States today, and older Americans – those age 65 and older – now account for 15% of the overall U.S. population. By 2050, 22% of Americans will be 65 and older, according to U.S. Census Bureau projections.


At the same time America is graying, recent Pew Research Center surveys find that seniors are also moving towards more digitally connected lives. Around four-in-ten (42%) adults ages 65 and older now report owning smartphones, up from just 18% in 2013. Internet use and home broadband adoption among this group have also risen substantially. Today, 67% of seniors use the internet – a 55-percentage-point increase in just under two decades. And for the first time, half of older Americans now have broadband at home.










Questions? Call (800) 621-9176 or email info@clinicalreferraldirectories.com

for more information and a live online demo.





Overview         Benefits         Example Clinical Referral Directories         Testimonials & Case Studies         Contact Us


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